SDS Ford Warranty Administration Training

Ideal for training both primary and backup Ford Warranty Administrators or Service Advisors, our comprehensive training covers everything from policies and procedures to coding, claims preparation, and direct warranty entry. Tailored to your needs, we analyze your warranty dashboard to identify areas for improvement. We offer both on-site and Zoom training, providing hands-on guidance for preparing and submitting claims through batch or online methods. Warranty counseling is also available. Below is a breakdown of the training options we offer.

Which Training Is Right For You?

(Pricing Varies Between Dealership - Tier 1 Pricing Includes Travel Time, Air Fare, Hotel, & Car Rental)

What Could Improperly Trained Warranty Staff Be Costing You?

Without properly trained staff, you risk non-compliance with Ford standards and could be missing out on valuable warranty payments. Our program covers everything from high-level policies to the details of administration, equipping participants with in-depth knowledge of warranty coverage, procedures, claims preparation, and direct warranty entry. Training includes hands-on instruction for submitting claims via batch or online methods, ensuring graduates are ready to work with confidence.

Our experienced instructors, managing 6,000 claims monthly for dealerships nationwide, keep participants up-to-date with the latest changes in the OWS payment system. Plus, you’ll have unlimited access to Summers Dealer Services for ongoing support. Training is offered at dealerships across the U.S., and if you're not satisfied, simply return your materials for a full refund.